Terms and conditions
Terms and conditions
These Terms and Conditions tell you the rights and obligations you have. Please read these carefully.
You may have other rights granted by law and our Terms and Conditions do not affect these.
Mantua Model Uk Ltd, has a retail shop, so you can call in and view our vast selection of model goods.
Mantua model Uk Ltd
179 Dedworth Road
Making a purchase
By submitting your order you are offering to buy the goods and allowing us to use details for the purposes of supplying them, including passing your details on to couriers. You may receive special offers and promotional mail from us only; your information will not be passed to any other third parties.
We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.
If you discover you have made a mistake with your order please contact Mantua Model Uk Ltd immediately.
Our website is regularly updated, but if the price has changed after you have placed your order, will contact you to ask if you wish to proceed.
At times we may need to place your order on backorder if we do not have your items in stock or you order an item that has a specific release date. We will notify you via email when the goods are in stock. You are entitled to cancel items on back order however you are required to inform us of this within 24 hours of receiving our email notification.
We aim to deliver goods (In stock) to you within 48hrs. We cannot give an exact delivery time. This is subject to you placing the order before 2pm (Monday to Friday) if you find a defective or damaged item please inform us as soon as possible.
Are sent either by Royal Mail 1st class , Royal mail special delivery or by Courier depending on the weight of the parcel.
Postage charge will be up to £10 = £3.50, up to £20 = £5.00, up to £50 = £8.00 Over £50 Postage is FREE, within Great Britain.
Deliveries Abroad Please e-mail us with your order and we will quote you including postage. Make sure you give your full address so we can price the postage correctly. Postage will be charged at cost. If outside the EU we will deduct UK Tax of 17.5%.
It is difficult for us to know how long orders take to arrive. As an approximate guide we say...
Air to most places 7/10 days.
Surface minimum 4 weeks to Europe. USA/Canada 4/6 weeks, Japan/South America 6/8 weeks, Australia 8/12 weeks.
Overseas orders are sent by airmail unless surface mail is specified.
Shipping cost is calculated when you place your order and you will not recieve further charges. We currently debit cards in pounds sterling - this will be converted by your card provider to your local currency.
Cancellation of Order
As a consumer you have the right, in addition to your other rights, to cancel your order and receive a refund. You must inform us in writing of your wish to cancel within seven working days starting on the day the goods are delivered to you. You must return the goods to us at your cost or ask us to arrange collection. We advise you the goods are insured during any return journey that you organise.
We shall refund the total amount of money paid by you for the goods, less any costs incurred sending/collecting the goods. (Please see returns policy below)
Please remember that once you have notified us of your wish to cancel the contract there is a legal requirement for you to take good care of the goods.
What is the Mantua Model Uk Ltd Return Policy?
You may return an item purchased from Mantua model.co.uk back to our warehouse or you may choose to bring it back to our store. We accept returns as long as the following conditions are met:
Refunds and exchanges are accepted within 7 working days starting with the day after the delivery date, accompanied by the delivery note.
All refunds require that the item be returned in the original packaging, with all pieces and in original condition.
Opened packages may only be exchanged for an identical product, if faulty.
Refunds will be applied to the credit card that was used to purchase the item.
For in store returns, the following also applies:
When no receipt is provided, and the item is not a Mantua Model Uk Ltd exclusive product, refunds for goods will be given at the discretion of management a credit note will be issued equal to the item’s prevailing price.
If the item being returned was a gift, the refund can be given in the form of a credit note.
When is my refund processed?
If you choose to bring your item to our store, you will receive your refund at the time of the return. This refund will be either is credited back to the credit card that was used to purchase the item or in the form of a credit note, if the item was a gift.
If you choose to send the item back to our warehouse, your refund may take up to 28 business days from the time we receive your item. The refund will be applied to the credit card that was used to purchase the item.
What is refunded when I return an item?
When you return an entire order you will be refunded the price of the item paid at the time of purchase. When you return less than the entire order you will be refunded just the price of the items returned.
If you are returning goods as not suitable we have a restocking fee of 10%, on products not returned within 7 days of delivery this is to recover our credit card charges. If your order qualified for free shipping, we will also deduct shipping cost from the goods returned.
Returning items to Mantua Model Uk Ltd, how do I return an item?
Option 1. Return your goods to Mantua ModelUk Ltd shop.
Please bring your Delivery Note and the complete item in its original packaging with you.
Option 2. You can send the items back using our address below.
Please include your Delivery Note with your return.